Thursday, October 29, 2009

Hooray for Customer Service

Just got this email:

Dear Dionn,

Good news!

Although you originally ordered Standard (4 to 5 business days) shipping and handling, we have given your order special priority processing in our warehouse and are upgrading the shipping and delivery time frame for your order.Your order will ship out today and be given a special priority shipping status so that you can receive your order even faster than we originally promised!

Please note that this is being done at no additional cost to you. It is simply our way of saying thank you for being our customer.

The order has already been packed and we will be emailing you your tracking number later today, when our computer systems are finished processing all of today's transactions.

We are constantly striving to improve our service. If there is anything that we can do to help improve your experience, please don't hesitate to let us know. We like to think of ourselves as a service company that happens to sell shoes, clothing, and a whole bunch of other stuff!

If you've enjoyed your experience with us, please tell your friends and family about Zappos.com!

Thank you!

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Well, they've just made themselves a return customer. And I got my running shoes ON SALE! YAY!!

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